Refund & Exchange

At RoyalCase, customer satisfaction is our top priority. After serving thousands of happy customers, we understand how important a smooth, reliable, and transparent shopping experience is — and we’re committed to delivering just that.

Our team works hard to ensure that all product images, titles, and descriptions are as accurate and detailed as possible.
We request that you carefully review all product details before placing your order.
Placing an order confirms that you agree to all our store policies and terms.

Eligibility for Exchange

We want you to love your purchase! If you’re not fully satisfied, we offer a 7-day exchange on eligible products (except items mentioned below).

Exchange Requests Must Meet the Following Conditions:

  • The exchange request must be raised within 7 days of product delivery.

  • Email your request to support@royalcase.com with your Order ID and Invoice.

  • The product must be unused, undamaged, and in its original packaging.

  • The protective film or cover (if any) should not be removed.

  • The product must pass our Quality Check after reverse pickup.

Exchange Not Eligible For:

  • Tempered glass and camera lens protectors

  • Products purchased during Sales, Offers, or BOGO (Buy One Get One) deals

Eligibility for Refund

We offer refunds via Store Credit on eligible products within 3 days of delivery, excluding items listed below.

Refund Requests Must Meet the Following Conditions:

  • The refund request must be raised within 3 days of delivery by emailing support@royalcase.com with your Order ID and Invoice.

  • The product must be unused, undamaged, and in original condition.

  • The protective film should not be removed.

  • The product must clear our Quality Check after reverse pickup.

  • Refunds will be processed within 48–72 hours after successful inspection.

  • For COD orders, COD charges will be deducted from the refund amount.

Refund Not Eligible For:

  • Tempered glass, phone skins, and camera lens protectors

  • Products purchased during Sales, Offers, or BOGO promotions

  • Orders placed for the wrong model or product by the customer

  • Complaints like “Not as advertised” without valid proof

  • Purchases made through local stores or third-party websites

If you receive a damaged or defective product, please email us within 24 hours of delivery at support@royalcase.com with product photos and order details.

Store Credit Policy

Refunds are issued in the form of Store Credit, which can be used for future purchases on our website.

Store Credit Terms:

  • Store Credit is linked to your account and is non-transferable.

  • It will be automatically applied during checkout.

  • If your order amount exceeds your Store Credit balance, you can pay the remaining amount using any payment method.

  • Store Credit is valid for 12 months from the date of issue.

Cash on Delivery (COD) Eligibility

Orders with a subtotal between ₹399 and ₹4,999 are eligible for COD.

Customer Support & Feedback

We truly value the love and trust our customers show us.
If you ever have a less-than-perfect experience, we want to hear from you.

Your feedback helps us improve and serve you better every time.

📧 Email: support@royalcase.com
🌐 Website: www.royalcase.com

We’re committed to ensuring your experience with RoyalCase remains smooth, transparent, and satisfying.

RoyalCase — Because Your Phone Deserves Royal Treatment 👑📱