Privacy Policy

Thank you for visiting RoyalCase (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our online store.

1. Information We Collect

A. Information You Provide

When you interact with our store — such as placing an order, creating an account, subscribing to our newsletter, or contacting our support team — you may provide us with personal information including:

  • Your name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely via our payment service providers)

B. Information Automatically Collected

When you browse our website, we (along with our platform provider) automatically collect certain information about your device and browsing behaviour. This may include:

  • Device type, browser type, and operating system

  • IP address

  • Time zone and approximate location

  • Pages viewed and time spent on our site

  • Referring website or advertisement source

This information helps us understand visitor behaviour and improve your shopping experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your orders (order confirmation, shipping, returns, etc.)

  • To communicate with you regarding your orders, account, or queries

  • To send promotional messages, newsletters, and marketing communications (only if you opt in)

  • To improve our website, product offerings, and customer service

  • To run marketing campaigns and personalised advertisements

  • To prevent fraud, misuse, or illegal activity

3. Sharing Your Information

We only share your information with trusted third parties who help us operate our store and deliver our services:

  • Platform / Hosting Provider: Our store is hosted on a third-party e-commerce platform (such as Shopify), which stores and processes data on our behalf.

  • Payment Processors: Payment gateways and UPI providers receive necessary details to process payments securely.

  • Analytics & Marketing Tools: We use tools such as Google Analytics and Meta Pixel to understand visitor behaviour and deliver targeted ads.

  • Shipping & Fulfilment Partners: Your name, phone number, and address may be shared with courier companies to deliver your order.

  • Other Service Providers: Customer support tools, email services, and technical partners when required.

4. Cookies and Tracking Technologies

Our website uses cookies and tracking technologies to:

  • Remember your cart and login preferences

  • Personalise your shopping experience

  • Deliver relevant advertisements

  • Measure website and marketing performance

You can control cookies through your browser settings. Disabling cookies may affect certain site features.

5. Behavioural Advertising

We use your data (including cookies) to show relevant advertisements on platforms such as Facebook, Instagram, and Google.

You can opt out of targeted advertising here:

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfil your orders

  • Comply with legal and tax requirements

  • Resolve disputes and enforce agreements

Once no longer required, your data is securely deleted or anonymised.

7. Your Rights

Depending on your location (including India), you have the right to:

  • Access or update your personal information

  • Request deletion of your data

  • Withdraw consent for marketing communications

You may exercise these rights by contacting us at the email address below.

8. Data Security

We implement reasonable technical and organisational measures to protect your data:

  • Secure SSL encryption for all transactions

  • Verified and secure payment processors

  • Restricted access to personal data

While we take strong precautions, no system is completely secure. Please keep your account credentials confidential and inform us immediately if you suspect unauthorised access.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us at:

Email: support@royalcase.com
Website: www.royalcase.com