Cancellation
At RoyalCase, we understand that sometimes you may change your mind after placing an order. That’s why we offer a simple and flexible 24-hour cancellation window to give you complete peace of mind.
If you wish to cancel your order, please contact us at support@royalcase.com within 24 hours of placing your order or before you receive the “Order Dispatched” message from our team.
Once your cancellation request is received, our team will review the order status and confirm whether your order can be cancelled.
If the order has not yet been shipped:
We will process your cancellation immediately and initiate a full refund to your original payment method.
Refunds are typically processed within 3–5 business days, depending on your payment provider or bank.
If the order has already been dispatched:
If your order has already been handed over to the courier partner, cancellation will not be possible at that stage since the order is already in transit.
In such cases, you may follow our Refund & Exchange Policy after the product is delivered.
We strongly encourage customers to double-check all order details (device model, shipping address, and contact number) before confirming the purchase to avoid the need for cancellation later.
Your satisfaction matters to us, and we’re always here to help.
If you have any questions about your order status or need help initiating a cancellation, please contact us at:
📧 support@royalcase.com
🌐 www.royalcase.com