FAQs
1. How do I know that my order is confirmed?
Once you place an order, you will receive a confirmation email and a confirmation call from our team. This will include your order number and estimated delivery time.
2. Can I modify my order after placing it?
We can accommodate changes only if your order has not yet been dispatched.
To modify your order within 24 hours of placement, please email us at support@royalcase.com.
To add items:
Once your order is dispatched, you cannot add new items. You may place a new order for additional products.
To remove items:
Please contact customer support to cancel the existing order and place a new one with the desired items.
3. How can I track my order?
Once your order is dispatched, you will receive an email with:
-
Courier company name
-
AWB / Tracking number
You can:
-
Track directly on the courier’s website using the AWB number
-
Or track your order on our website under “Order Status”
For assistance, email support@royalcase.com.
4. Are there any shipping charges?
Shipping charges depend on your location, delivery option, product size, and total weight. The applicable shipping fee is displayed on the payment screen before you complete your order.
5. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for an additional ₹99
(No cashback, no free gift applicable on COD orders.)
For the best deals, we recommend choosing an online payment method.
6. What are the different ways I can place an order?
You can place your order through:
Online: Via our website shopping cart
E-mail: Send your order details to support@royalcase.com
Phone: Call our customer support
When ordering via e-mail or phone, please provide:
-
Full name
-
Complete shipping address (with PIN code)
-
E-mail address
-
Product name and quantity
-
Phone number
7. How long does delivery take?
We dispatch orders within 2 business hours of confirmation.
Delivery usually takes 5–6 business days.
Remote areas or unexpected weather conditions may cause slight delays.
8. Can I use a different billing and shipping address?
Yes, you can provide separate billing and shipping addresses during checkout.
9. How can I contact customer support?
📧 Email: support@royalcase.com
📞 Phone: Customer support (10:00 AM – 5:00 PM)
10. Can I request expedited (priority) delivery?
Priority delivery options depend on your location.
To check availability, please contact our customer support team.
11. Why is my shipment delayed?
While we aim for delivery within 5–6 business days, delays may occur due to:
-
Remote delivery locations
-
Weather conditions
-
Courier or logistics issues
We actively monitor all shipments and keep customers updated.
12. How can I pay for my order?
We offer secure payment options including:
-
Razorpay
-
PayTM
-
UPI
-
Debit / Credit Cards
Choose your preferred option during checkout.
13. How do I cancel my order?
You can cancel your order using any of the following methods:
-
Email: Send “Cancel My Order” to support@royalcase.com
-
Confirmation Call: Inform our executive during the confirmation call
-
Phone: Call customer support between 10:00 AM – 5:00 PM
14. Is RoyalCase real or fake?
RoyalCase is a genuine eCommerce brand serving customers across India.
We use secure payment gateways, trusted shipping partners, and a dedicated support team to ensure a safe and reliable shopping experience.
15. Where can I find genuine RoyalCase reviews?
You can find verified customer reviews on:
-
Google Reviews
-
Our official website under the Reviews / Testimonials section
We truly value your feedback and continuously improve based on your experience.
Still have questions?
📧 Email: support@royalcase.com
📞 Customer Support (10:00 AM – 5:00 PM)